There are only a few days left in the countdown to Christmas! Making the most out of your online presence these holidays can be challenging. News about your deal, special event or new product can be drowned in the sea of online noise, louder especially during the holiday season.
Social Media is a great tool for offering help to your customer and by doing so, creating a customer for life. How do you assist a customer who reaches out (to you) on Social Media to ensure that your customer is satisfied? Before the advent of Social Media, customer complaints could be easily ‘nipped inContinue reading “Social Customer Service – 3 Ghanaian cases to learn from”